Frequently Asked Questions

We manufacture 2 categories of watches:

 

1) AUTHENTIC  which is sold exclusively through Retail and our official website (PARNIS.ORG)

 

2) REPLICA  which is offered through Distributors and online Resellers (eBay, Amazon, Etc.) 

 

We manufacture different qualities of products depending on the requests and budget of our clients.

It is important to recognize that PARNIS WATCH CO. is primarily a Business to Business (B2B) company, which means that over 90% of our revenue comes from Corporate Clients and Multinational Brands, who select us as their Manufacturing Partner.


You can get a better grasp on the main differences between both qualities by checking the image below:

  

 

Why 2 different Qualities?

As pointed out earlier, we manufacture different qualities of products depending on the requests and budget of our clients.

While some brands demand High Quality Standards and Materials, other Clients or Resellers simply prefer to sell cheaper products which is more suitable for their local market.

As a result of this manufacturing experience, we are able to sell our own branded products with a similar strategy, and gladly fulfill both ends of the market.

For further inquiries on this matter please email us at support@parnis.org 

 

Will I notice a difference between the AUTHENTIC / REPLICA models?

Yes. There is obviously a significant difference in quality between both models, which is also reflected on the final price.

In case you opt for a 'Replica' model (which is sold exclusively through our online Distributors & Resellers) we would strongly encourage you to double check the identity of the reseller -and its claims- before making the purchase.

We are not responsible, in any way, shape or form, for the misconduct of online Resellers and Distributors, neither do we refund or provide assistance on watches that were not bought through our official wesbite (PARNIS.ORG). 

For further inquiries on this matter please email us at support@parnis.org

 

DISCOUNT POLICY

All our products are sold at wholesale price and for that reason we have a No Discount Policy.

An exception to this policy will occur on previously announced days and special holidays, for a set limited period of time.

1) Under NO circumstance will any of our staff provide an individual Discount coupon.

2) No Discount above 10% on 1 item, or 15% on 2+ items, will ever be granted on ANY order, regardless of the amount purchased.

By placing an order through our official website you are guaranteed to get the cheapest price available online and retail for our Premium Collections.

For further inquiries on this matter please email us at sales@parnis.org

 

SHIPPING POLICY

We provide Free Express Shipping, worldwide.

A valid Tracking Code is provided with every order.

Each order is dispatched and shipped out within 48 hours from the moment the purchase is completed.
You can expect your order to be delivered from 2 to 6 business days.

All orders are shipped out and delivered for Free by our Shipping Partner FedEx.
(To certain countries or during eventual service disruptions, shipping is provided by DHL Express).

For further inquiries on this matter please email us at sales@parnis.org

 

 

RETURN POLICY

Your satisfaction is critically important to us.

For that reason, we have a 14-Day Return Policy.

During this period, you are allowed to Return your product for a Refund or Exchange.

In this case, please contact your local Shipping Center to receive a Return Ticket:

USA, Canada, Central & South America
dallas-support@parnis.org
Europe
frankfurt-support@parnis.org
Middle East and Africa
dubai-support@parnis.org
Asia and Oceania

hongkong-support@parnis.org

Due to our wholesale prices & Free Express Shipping offered on all orders, shipping labels are non-refundable.

Once you return your item, please provide us the Tracking Code of your package, so we can finalize the return process.

Please be aware that in order to receive a Refund (or Exchange), your product must be returned un-worn, un-damaged and with original Labels and packaging.

As soon as we receive your Item, a Refund / Exchange will be provided within 48 hours.

In case of an Exchange, a new Tracking Code will be provided within the same time (48 Hours).

For further inquiries on this matter please email us at sales@parnis.org

 

WARRANTY

All watches sold through our official website (PARNIS.ORG) are covered with 24 Months Warranty.

Our 24 Months Warranty is Worldwide and starts from the date of delivery recorded on the Courier's Tracking Code.

Under no circumstance, shall PARNIS ® grant any sort of Warranty/Repair to watches purchased through a different channel other than our official website.

For further inquiries on this matter please email us at sales@parnis.org 

 

100% SECURE CONNECTION

Every page on PARNIS.ORG is served through HTTPS secure protocol.

Your connection to our shop is encrypted with 128 bit encryption, and all information is transmitted via SSL secure servers.

To learn more information about the security of your connection to our website, you can simply click on the small green lock icon in the address bar of your browser next to the URL which starts with https.

 

 

100% SECURE CHECKOUT

In addition to using SSL secure connection, we use an added layer of security when it comes to making payments and your sensitive credit card information.

You have two options to pay for your purchase, both with highest security standards in the industry:

Credit Card: You can securely pay with your Credit Card via Stripe. Stripe is the worlds leading provider of credit card processing for online transactions. When you choose to pay with your Credit Card, you’ll be presented with an overlay form to enter your card data, this form is being loaded directly from Stripe servers, not our website. For those of you who are a bit more technical, we use Stripe.js as an added layer of security.

We do not store any Credit Card data on our own server, as the whole process is conducted and handled on Stripe's Data centers.

Once you finalize the payment, Stripe will send an immediate confirmation to our servers with the last 4 digits of your credit card number, confirming the transaction and authorizing the prompt fulfillment of your order.

 

PayPal:  You can also finalize your payment through PayPal, using a Credit Card or Debit Card (You don't have to create a PayPal account).

When choosing this method, you’ll be redirected to PayPal website to complete the payment.

The whole payment process will take place on PayPal’s own secure servers, which means that we do not collect any of your Personal, Credit or Debit Card information. 

Once you’ve successfully finalize the purchase, PayPal will automatically redirect you back to our website to check the summary of your order.

 

       

   

Can I pay in my Local Currency?

Yes, you will be charged in your Local Currency and without any additional fee, either by your Credit Card provider or PayPal.

However, please keep in mind that for Accounting purposes, all Checkouts must be processed in the same standard currency (USD).

For further inquiries on this matter please email us at sales@parnis.org

 

Do the prices include local TAX and VAT?

Yes. All prices displayed in our website are final, including Local & Export Taxes and VAT.

For further inquiries on this matter please email us at sales@parnis.org

 

Is the package shipped out as a 'Gift'?

Yes. All packages include a Customs Declaration which marks the order as a 'Gift'.

For further inquiries on this matter please email us at sales@parnis.org 

 

Can I still purchase a Discontinued model or a different color combination not displayed online?

Yes. We still keep stock of most of our collections since 2005.

Over the past decade we have manufactured thousands of different designs and different color combinations, and therefore it is impossible to display them all in our website.

However, if you you have found a photo of an old PARNIS design, or simply would like to request a different color combination, please drop us an email at sales@parnis.org and we will follow up on your request within 24 hours.

 

Does PARNIS ship Worldwide?

Yes. We provide FREE SHIPPING WORLDWIDE, meaning 200+ countries and to all remote locations covered by FedEx.

For further inquiries on this matter please email us at info@parnis.org

 

Does PARNIS sell directly to Consumers (B2C)?

Yes. PARNIS has been selling directly to consumers since its inception (2005).


While our core mission has always been Manufacturing for big corporate Clients, the fact that we have been selling directly to the end Customer for so long has been incredibly beneficial to our company.

By selling at wholesale prices directly to the Consumer, our brand has become recognizable all over the world, which has brought us more clients and brand awareness than we can possibly have achieved otherwise.

In the past several months we have also increased our efforts to expand our brand and become ever more in touch with our clients, by creating a Customer Support Team which is available 24/7 for both Corporate & Individual customers.

For further inquiries on this matter please email us at info@parnis.org 

 

Why publishing Edited and Non-Edited Photos?

We receive hundreds of requests every week for additional photos of our timepieces, in different angles and under different lighting.

In order to accommodate all these requests in the most efficient way, we are consistently adding 'Non-Edited' photos to the standard 'Photoshopped' image of each product.

We hope this can provide our customers with a more real impression on the color and detail of our watches.

For further inquiries on this matter please email us at sales@parnis.org

  

Can I buy an 'Audemars Piguet Royal Oak' homage watch?

No.

The "Royal Oak" design is copyrighted and a registered Trademark by Audemars Piguet®.

Any Re-seller or Website selling this type of watches is selling a counterfeit product and therefore should be immediately reported to the local authorities.

Under no circumstance does PARNIS® sell or promote products from any other brand, other than its own.

Please be aware that fraudulent Resellers are usually also associated with online scams and other fraudulent activities, so we would strongly advise you to avoid any kind of transaction with these type of entities and/or organizations.

For further inquiries on this matter please email us at sales@parnis.org 

 

Copyright, Trademark and Intellectual Property?

PARNIS WATCH CO. does not, under any circumstance, violate International Trademarks, Copyrights or Intellectual Property, on any of its models.

Our timepieces pay homage to existing iconic watches, without replicating Copyrights, Trademarks, or any other existing Intellectual Property on Branding or Design.

For further inquiries on this matter please email us at Legal@parnis.org

 

 

Customer Service

For general enquiries, please email us at: 
info@parnis.org
lisa.cheung@parnis.org   (Mrs. Lisa Cheung)
maggy.zhao@parnis.org   (Mrs. Maggy Zhao)
vivi.yang@parnis.org   (Mrs. Vivi Yang)
amy.chen@parnis.org   (Mrs. Amy Chen)

 

For inquiries related to product customization, please email us at:
sales@parnis.org  
catherine.ming@parnis.org   (Mrs. Catherine Ming)
ken.chow@parnis.org   (Mr. Ken Chow)
daisy.yao@parnis.org   (Mrs. Daisy Yao)

 

For technical support, please email us at: 
support@parnis.org
david.wong@parnis.org   (Mr. David Wong)
jerry.ho@parnis.org    (Mr. Jerry Ho)
kevin.lu@parnis.org    (Mr. Kevin Lu)
suzie.wang@parnis.org   (Mrs. Suzie Wang)

 

To confirm the identity of an online reseller or distributor, please email us at:
wholesale@parnis.org
vivian.li@parnis.org   (Mrs. Vivian Li) 
alison.tsui@parnis.org   (Mrs. Alison Tsui)

 

For matters related to Watch Servicing, Repairs or Returns, please email us to your local Support Center:
 
USA, Canada, Central & South America
dallas-support@parnis.org
Europe
frankfurt-support@parnis.org
Middle East and Africa
dubai-support@parnis.org
Asia and Oceania

hongkong-support@parnis.org

Business Hours (local time):

Monday to Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday and Local Holidays: Closed

 

Business Center

For quotations & business related matters, please email us at: 
business@parnis.org
ken.chow@parnis.org   (Mr. Ken Chow) 
catherine.ming@parnis.org    (Mrs. Catherine Ming)
daisy.yao@parnis.org   (Mrs. Daisy Yao)

 

For new orders exceeding a minimum order quantity (MOQ) of 500 units, please email us at: 
business@parnis.org

zhang@parnis.org   (Mr. Zhang)
daisy.yao@parnis.org   (Mrs. Daisy Yao)


For inquiries on our affiliate program, please email us at:
affiliate@parnis.org 
vivian.li@parnis.org   (Mrs. Vivian Li) 
alison.tsui@parnis.org   (Mrs. Alison Tsui)  

 


For wholesale distribution & 'Dropshipping', please email us at:
wholesale@parnis.org
vivian.li@parnis.org   (Mrs. Vivian Li) 
alison.tsui@parnis.org   (Mrs. Alison Tsui) 

 

For press & social media enquiries, please email us at: 
media@parnis.org   
candy.wu@parnis.org   (Mrs. Candy Wu)
amy.chen@parnis.org   (Mrs. Amy Chen)

 

For other business opportunities, please email us at: 
business@parnis.org 
ken.chow@parnis.org  (Mr. Ken Chow)
catherine.ming@parnis.org   (Mrs. Catherine Ming)
daisy.yao@parnis.org   (Mrs. Daisy Yao)