RETURN POLICY

Your satisfaction is critically important to us.

For that reason, we offer a 14-Day Return Policy on all our products.

During this period, you are allowed to Return your product for a Refund or Exchange.

In this case, please contact your local Shipping Center to receive a Return Ticket:

USA, Canada, Central & South America
dallas-support@parnis.org
Europe
frankfurt-support@parnis.org
Middle East and Africa
dubai-support@parnis.org
Asia and Oceania

hongkong-support@parnis.org

Due to our wholesale prices & Free Express Shipping offered on all orders, shipping labels are non-refundable.

Once you return your item, please provide us the Tracking Code of your package, so we can finalize the return process.

Please be aware that in order to receive a Refund (or Exchange), your product must be returned un-worn, un-damaged and with original Labels and packaging.

As soon as we receive your Item, a Refund / Exchange will be provided within 48 hours.

In case of an Exchange, a new Tracking Code will be provided within the same time (48 Hours).

For further inquiries on this matter please email us at sales@parnis.org


SHIPPING POLICY

We provide Free Express Shipping, worldwide.

A valid Tracking Code is provided with every order.

Each order is dispatched and shipped out within 48 hours from the moment the purchase is completed. 
You can expect your order to be delivered from 2 to 6 business days.

All orders are shipped out and delivered for Free by our Shipping Partner FedEx. 
(To certain countries or during eventual service disruptions, shipping is provided by DHL Express).

For further inquiries on this matter please email us at sales@parnis.org

 

 

WARRANTY

All watches sold through our official website (PARNIS.ORG) are covered with 24 Months Warranty.

Our 24 Months Warranty is Worldwide and starts from the date of delivery recorded on the Courier's Tracking Code.

Under no circumstance, shall PARNIS ® grant any sort of Warranty/Repair to watches purchased through a different channel other than our official website.

For further inquiries on this matter please email us at sales@parnis.org

 

FREQUENTLY ASKED QUESTIONS HERE.

 

Customer Service

For general enquiries, please email us at: 
info@parnis.org
lisa.cheung@parnis.org   (Mrs. Lisa Cheung)
maggy.zhao@parnis.org   (Mrs. Maggy Zhao)
vivi.yang@parnis.org   (Mrs. Vivi Yang)
amy.chen@parnis.org   (Mrs. Amy Chen)

 

For inquiries related to product customization, please email us at:
sales@parnis.org  
catherine.ming@parnis.org   (Mrs. Catherine Ming)
ken.chow@parnis.org   (Mr. Ken Chow)
daisy.yao@parnis.org   (Mrs. Daisy Yao)

 

For technical support, please email us at: 
support@parnis.org
david.wong@parnis.org   (Mr. David Wong)
jerry.ho@parnis.org    (Mr. Jerry Ho)
kevin.lu@parnis.org    (Mr. Kevin Lu)
suzie.wang@parnis.org   (Mrs. Suzie Wang)

 

To confirm the identity of an online reseller or distributor, please email us at:
wholesale@parnis.org
vivian.li@parnis.org   (Mrs. Vivian Li) 
alison.tsui@parnis.org   (Mrs. Alison Tsui)

 

For matters related to  Watch ServicingRepairs or Returns, please email us to your local Support Center:
 
USA, Canada, Central & South America
dallas-support@parnis.org
Europe
frankfurt-support@parnis.org
Middle East and Africa
dubai-support@parnis.org
Asia and Oceania

hongkong-support@parnis.org

Business Hours (local time):

Monday to Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday and Local Holidays: Closed

 

Business Center

For quotations & business related matters, please email us at: 
business@parnis.org

ken.chow@parnis.org   (Mr. Ken Chow) 
catherine.ming@parnis.org    (Mrs. Catherine Ming)
daisy.yao@parnis.org   (Mrs. Daisy Yao)

 

For new orders exceeding a minimum order quantity (MOQ) of 500 units, please email us at: 
business@parnis.org

zhang@parnis.org   (Mr. Zhang)
daisy.yao@parnis.org   (Mrs. Daisy Yao)


For inquiries on our affiliate program, please email us at:
affiliate@parnis.org 
vivian.li@parnis.org   (Mrs. Vivian Li) 
alison.tsui@parnis.org   (Mrs. Alison Tsui)  

 

For wholesale distribution & 'Dropshipping', please email us at:
wholesale@parnis.org
vivian.li@parnis.org   (Mrs. Vivian Li) 
alison.tsui@parnis.org   (Mrs. Alison Tsui) 

 
For press & social media enquiries, please email us at: 
media@parnis.org   
candy.wu@parnis.org   (Mrs. Candy Wu)
amy.chen@parnis.org   (Mrs. Amy Chen)

 

For other business opportunities, please email us at: 
business@parnis.org 
ken.chow@parnis.org  (Mr. Ken Chow)
catherine.ming@parnis.org   (Mrs. Catherine Ming)
daisy.yao@parnis.org   (Mrs. Daisy Yao)