24-MONTHS INTERNATIONAL WARRANTY

All watches sold through our official website (PARNIS.ORG) are covered with a 24 Months International Warranty.

The Warranty official starting date is the day of delivery recorded on the Courier's Tracking Code.

Under no circumstance, shall PARNIS ® grant any sort of Warranty/Repair to watches purchased through a different channel other than its official website.

For further inquiries on this matter please email us at sales@parnis.org 

RETURN / EXCHANGE POLICY

Your satisfaction is critically important to us.

For that reason, we have a 14-Day Return Policy.

During this period, you are allowed to Return your product for a Refund or Exchange.

In this case, please contact your local Shipping Center to receive a Return Ticket:

USA, Canada, Central & South America
dallas-support@parnis.org
Europe
frankfurt-support@parnis.org
Middle East and Africa
dubai-support@parnis.org
Asia and Oceania

hongkong-support@parnis.org

Due to our wholesale prices & Free Express Shipping offered on all orders, shipping labels are non-refundable.

Once you return your item, please provide us the Tracking Code of your package, so we can finalize the return process.

Please be aware that in order to receive a Refund (or Exchange), your product must be returned un-worn, un-damaged and with original Labels and packaging.

As soon as we receive your Item, a Refund / Exchange will be provided within 48 hours.

In case of an Exchange, a new Tracking Code will be provided within the same time (48 Hours).

For further inquiries on this matter please email us at sales@parnis.org

FREE EXPRESS SHIPPING WORLDWIDE

All orders are shipped out and delivered for FREE by our Shipping Partner FedEx.

A valid Tracking Code is provided with every order.

(To certain countries and during eventual service disruptions, shipping is provided by DHL Express).

Each order is process and dispatched within 3 to 48 hours from the moment the purchase is completed.

You can expect your order to be delivered from 2 to 6 business days.

For further inquiries on this matter please email us at sales@parnis.org

 

Customer Service

For general enquiries, please email us at: 
info@parnis.org
lisa.cheung@parnis.org  (Mrs. Lisa Cheung)
maggy.zhao@parnis.org   (Mrs. Maggy Zhao)

For inquiries related to product customization, please email us at:
sales@parnis.org  

catherine.ming@parnis.org  (Mrs. Catherine Ming)
ken.chow@parnis.org  (Mr. Ken Chow) 

For technical support, please email us at: 
support@parnis.org
david.wong@parnis.org  (Mr. David Wong)

jerry.ho@parnis.org  (Mr. Jerry Ho) 
 

To confirm the identity of an online reseller or distributor, please email us at: 
wholesale@parnis.org
vivian.li@parnis.org  (Mrs. Vivian Li) 
alison.tsui@parnis.org  (Mrs. Alison Tsui)

For matters related to Repairs / Returns, please email us to your local Support Center:
 
USA, Canada, Central & South America
dallas-support@parnis.org
Europe
frankfurt-support@parnis.org
Middle East and Africa
dubai-support@parnis.org
Asia and Oceania

hongkong-support@parnis.org

Business Hours (local time):

Monday to Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday and Local Holidays: Closed

Business Center

For quotations & business related matters, please email us at: 
business@parnis.org

ken.chow@parnis.org  (Mr. Ken Chow) 
catherine.ming@parnis.org  (Mrs. Catherine Ming) 

For new orders exceeding a minimum order quantity (MOQ) of 500 units, please email us at: 
business@parnis.org 
zhang@parnis.org  (Mr. Zhang)

For inquiries on our affiliate program, please email us at:
affiliate@parnis.org 
vivian.li@parnis.org  (Mrs. Vivian Li) 

alison.tsui@parnis.org  (Mrs. Alison Tsui) 


For wholesale distribution & 'Dropshipping', please email us at:
wholesale@parnis.org

vivian.li@parnis.org  (Mrs. Vivian Li) 
alison.tsui@parnis.org  (Mrs. Alison Tsui) 

For press & social media enquiries, please email us at: 
media@parnis.org   
candy.wu@parnis.org  (Mrs. Candy Wu)


For other business opportunities, please email us at: 
business@parnis.org 
ken.chow@parnis.org  (Mr. Ken Chow)
catherine.ming@parnis.org  (Mrs. Catherine Ming)