All watches sold through our official website (PARNIS.ORG) are covered with a 24 Months International Warranty.

The Warranty official starting date is the day of delivery recorded on the Courier's Tracking Code.

Under no circumstance, shall PARNIS ® grant any sort of Warranty/Repair to watches purchased through a different channel other than its official website.

For further inquiries on this matter please email us at sales@parnis.org 

RETURN / EXCHANGE POLICY

Your satisfaction is critically important to us.

For that reason, we have a 14-Day Return Policy.

During this period, you are allowed to Return your product for a Refund or Exchange.

In this case, please contact your local Shipping Center to receive a Return Ticket:

hongkong-support@parnis.org

Due to our wholesale prices & Free Express Shipping offered on all orders, shipping labels are non-refundable.

Once you return your item, please provide us the Tracking Code of your package, so we can finalize the return process.

Please be aware that in order to receive a Refund (or Exchange), your product must be returned un-worn, un-damaged and with original Labels and packaging.

As soon as we receive your Item, a Refund / Exchange will be provided within 48 hours.

In case of an Exchange, a new Tracking Code will be provided within the same time (48 Hours).

For further inquiries on this matter please email us at sales@parnis.org

FREE EXPRESS SHIPPING WORLDWIDE

All orders are shipped out and delivered for FREE by our Shipping Partner FedEx.

A valid Tracking Code is provided with every order.

(To certain countries and during eventual service disruptions, shipping is provided by DHL Express).

Each order is process and dispatched within 3 to 48 hours from the moment the purchase is completed.

You can expect your order to be delivered from 2 to 6 business days.

For further inquiries on this matter please email us at sales@parnis.org

 

Customer Service

To confirm the identity of an online reseller or distributor, please email us at: 
wholesale@parnis.org
vivian.li@parnis.org  (Mrs. Vivian Li) 
alison.tsui@parnis.org  (Mrs. Alison Tsui)

hongkong-support@parnis.org

Business Hours (local time):

Business Center

ken.chow@parnis.org  (Mr. Ken Chow) 
catherine.ming@parnis.org  (Mrs. Catherine Ming) 

For new orders exceeding a minimum order quantity (MOQ) of 500 units, please email us at: 
business@parnis.org 
zhang@parnis.org  (Mr. Zhang)

For inquiries on our affiliate program, please email us at:
affiliate@parnis.org 
vivian.li@parnis.org  (Mrs. Vivian Li) 
alison.tsui@parnis.org  (Mrs. Alison Tsui) 

For other business opportunities, please email us at: 
business@parnis.org 
ken.chow@parnis.org  (Mr. Ken Chow)
catherine.ming@parnis.org  (Mrs. Catherine Ming)